Role: Head of Supply Chain

Reporting to: COO

Location: Remote / with access to London and Spain (with potential for flexible work schedule) 

Role Summary

Joining us at an incredibly exciting time, you’ll be responsible for heading up our supply chain and leading the operations team to deliver our next phase of growth. This is the perfect role for a senior supply chain professional who knows their way around a factory, warehouse and a spreadsheet and has successfully led teams and built new processes before to take on serious responsibility and ownership in a fast growing, people focused business where they can have a monumental impact.

Who are we 

We believe that beans are, by every metric, the world's best food. Bold Bean Co began in 2021 with the mission to make people OBSESSED with beans by giving them THE BEST of beans. We are a purpose-driven brand, but an ambitious one too, and you’d be joining us at an extremely exciting stage of growth. 

We have grown from a one woman band to a team of 10 in just three years, and are the brand driving the most volume growth within the category. This hasn’t been achieved through big budgets, but through award-winning, delicious products that have inspired a community of bean obsessives.

We have grown from supplying our loyal followers through direct orders to over 1000 stores including Waitrose, Sainsbury’s, Ocado and M&S. We are a certified B-corp and winner of The Grocer Gold’s “Start-Up of The Year” 2023. We have also created a platform of delicious high-quality recipe content with nearly 100,000 followers and a best-selling cookbook.

Our values 

We live and breathe our 4 values, ensuring they guide our decision making and form a part of our self evaluation every quarter:

● Trust the Taste - Believe in your ideas, your time and your talent, because we do. We don’t follow a recipe and don’t want you to either. We trust you to make the decisions, even if they turn out to be the wrong ones 

● Be Full of Beans - Laugh, be positive and be passionate. Give this energy to everyone you interact with 

● Be Hungry - Have an appetite to learn more, do more and be challenged. Hunt down your next opportunity 

● One Pulse - There are no egos, everyone is aligned on the same mission with one heartbeat. Look after your body and mind to ensure you feel good, and look out for each other too 

The Opportunity

We are looking for an exceptional and experienced operational leader who is ready to grow and future proof our business. The main purpose of this exciting new role is to make sure we have the right products at the right price at the right time for all of our customers. You will join our exceptional senior leadership team, working with co-manufacturers, producers and raw material suppliers to ensure we have the best commercial deals in our supply chain set up for years to come. You will shape the strategy of our operations, designing and implementing your vision with a great team around you that you will set the direction for and develop. You will be responsible for linking our demand with our supply to make sure we have the right amount of stock now and in the next five years, as an expert in demand planning and production planning. You will have experience making contingency plans for any operational risks, whilst having the ability to maximise any efficiencies and opportunities. You will be in charge of leading all negotiations, and your capacity to build and maintain strong relationships with suppliers and other operational partners will be crucial, as will your competency in managing multiple projects. You’ll have a proven track record in FMCG, having worked with UK and international retailers, and will have the opportunity to drive our supply chain to new heights.

What we are looking for

We see the below as a guide for you to see whether you’d thrive at Bold Bean Co with regard to your strengths in behaviours, experience and passions. Of course you may not tick all the boxes (that’s fine) but we’d still love to hear from you if you think you’d be great in our team.

A experienced supply chain leader who is up for building and setting direction for the overall supply chain

Someone who is comfortable to work independently at both a strategic level but also get stuck into detail when needed

Someone who has a growth mindset, humility and is willing to listen and learn

Someone willing and able to travel to Spain

We are a human centric business, and are looking for someone who is personable and kind

Someone with a solid experience of all elements of commercial negotiations with partners

A strong people leader who can motivate and set direction for a team

Responsibilities:

Overall

• Lead and manage the operations team to ensure they flourish
• Implement contingency plans that covers Procurement, Fulfilment and Quality
• Own commercial reviews and negotiations with external partners

Procurement

• Develop a full understanding of all input costs and market trends which we use in Supplier JBP (Joint Business Plan) negotiations to reduce costs towards the budgeted target
• Build great relationships with raw materials suppliers to secure raw material availability for next two years (with backup options)
• Develop and maintain a credible supply chain we are proud to shout about . Develop progressive sourcing principles which all our suppliers have signed up to
• Coordinate and optimise supply with demand via S&OP (Sales and Operations Planning) processes
• Support the Product Team on day to day management of Suppliers
• Support the Product Team on Production Planning which optimises for cost and availability
• Support the product team on project managing NPD (New Product Development) to achieve 100% launch success rate
• Maintain and enhance our B Corp score

Fulfilment

• Retain 90% accuracy in the Demand Plan using input from Sales and Marketing
• Support the Operations Team on 100% stock availability in all warehouses, and getting all products delivered 100% OTIF (on time and in full) to every customer through purchase order submission and logistics planning in our warehouses
• Support the Operations Team on 100% availability in retailer partners and 90% promotional compliance through the development of relationships with Supply Chain contacts
• Supporting the team on ensuring NPD and EPD (Existing Product Development) is seamlessly available to all customers in all relevant sales channels.
• Support the Operations team to audit and change our fulfilment options to ensure lowest LOGS
• Support the Operations team on setting up European fulfilment options
• Oversee the Order to Cash process
• Oversee the Operational side of the customer service process

Quality

• Oversee quality checks and processes to ensure we have the best tasting product on the market and minimal complaints
• Join up the customer complaint and quality review process

Additional Skills

Passion for food and alignment with our mission and values

Strong work ethic and commitment to achieving results in a fast-paced environment

An excellent communicator and team player

Proficiency in Spanish is a strong bonus

What you'll get from us

The chance to join a progressive, dynamic and inclusive working culture where we value every person for who they are and what they uniquely bring to our business

The opportunity to develop with the company through an exciting period of growth

Learning and development both on the job and through training courses

As well as:

Competitive salary and bonus structure

Enhanced parental and sickness benefits

25 holidays days + bank holidays

Private Pension

Free beans!

Workaway trips

Remote and flexible working 

30 minutes a day for wellness (yoga, meditation, exercise) on top of your lunch break

Apple hardware

Wellness budget

Everybody is welcome to apply! We know not everyone is the same (and we wouldn’t want them to be). Bold Bean Co welcomes everyone with equal enthusiasm – regardless of race, age, gender, sexual orientation, nationality, disability or veteran status. All united by an obsession for BEANS.